Annual backflow test due? We test the assembly, explain the result, handle the paperwork with your water utility, repair any failures — and remind you before next year's deadline. One call, fully handled.
A backflow prevention assembly is the one-way valve that keeps water from your irrigation system, pool, or business equipment from flowing backward into the public drinking water supply. Because a failed assembly can contaminate the water everyone drinks, water utilities require these devices to be tested by a certified tester when installed and annually after that — and they require the results to be documented and filed.
Miss the deadline and most utilities follow up with notices — and can ultimately disconnect water service. Most homeowners find out they have a backflow device the day the letter arrives. That's usually when we get the call.
Also: schools, churches, childcare centers, apartment communities, and assisted-living facilities.
Plenty of testers hand you a slip of paper and drive away. Here's how we do it instead:
Certified test of your assembly with calibrated gauge equipment — usually 20–30 minutes on site.
You get the result in plain English — pass or fail, and exactly what it means. No mystery, no jargon.
We submit the documentation your water utility requires, in the format they require it. Your compliance record is handled.
If the assembly fails, we're licensed plumbers — not just testers. We quote the repair upfront, fix it, retest, and file the passing result.
Before next year's deadline, we contact you and schedule the retest — so the utility's warning letter never shows up again.
Backflow requirements in our area aren't one-size-fits-all. Aberdeen, Carthage, Southern Pines, and Moore County Public Utilities each run their own program — which devices are covered, how results get submitted, and when tests are due all vary by utility. Some use online filing systems; others have their own forms and tester lists.
You don't need to figure any of that out. Tell us your service address, and we confirm exactly which requirements apply to your property and handle the filing with your specific utility. That's the "compliance" part of backflow compliance.
Utilities in our area generally require testing when the assembly is installed, after any repair or reinstallation, and annually after that. Your specific due date depends on your utility and your last test — if you're not sure, we can help you find out.
That letter means your test is due (or overdue). Send us the letter or just your address, and we'll schedule the test, file the results with the utility, and get you back in compliance — usually within a few days.
We explain exactly what failed and quote the repair before doing anything — flat-rate, approved by you first. Because we're licensed plumbers and not just testers, we can repair or replace the assembly, retest it, and file the passing result in one seamless process.
Most residential tests take 20–30 minutes. Water to the device is briefly shut off during testing. For most outdoor assemblies you don't need to be home — we can test, leave the documentation, and follow up by phone.
Yes — we offer neighborhood route days and multi-device scheduling for HOAs, property managers, and commercial accounts, with consolidated documentation. Ask us about route-day pricing for your community.
Tell us about your property and Phillip will confirm your utility's requirements and get you scheduled — usually within one business day.